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Research in the Decision Sciences for the Service Economy: Best Papers from the 2015 Annual Conference

The papers in this volume present state-of-the-art quantitative and qualitative research, empirical findings, best practices, and conceptual models to support better decision making throughout any service organization. Selected as the best work presented at the 2015 annual conference of the European regional subdivision of the Decision Sciences Institute (EDSI), they offer an invaluable cross-disciplinary perspective that will be relevant to all facets of service production, including:

  • Organization
  • Management of the complex combinations of both explicit and tacit knowledge involved in service creation
  • Reflecting new insights into behaviors linked to customer attitudes
  • Service perceptions

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