Decision Sciences Journal
Volume 29, Number 2
Spring 1998

Computer Simulation Success: On the Use of the End-User Computing Satisfaction Instrument: A Comment

Roger McHaney
Department of Management, College of Business Administration, Kansas State University, Manhattan, KS 66506, email: mchaney@business.cba.ksu.edu

Timothy Paul Cronan
Computer Information Systems and Quantitative Analysis, University of Arkansas, BADM 204, Fayetteville, AR 72701, email: cronan@comp.uark.edu

Abstract: This comment is part of a comprehensive study to develop a contingency model of simulation success. The current study focuses on the psychometric stability of the end-user computing satisfaction (EUCS) instrument by Doll and Torkzadeh (1988) when applied to users of computer simulation. Using a survey of 411 users, the researchers provide evidence that the EUCS instrument is a valid and reliable measure of computer simulation success. Given this evidence, managers and simulation software product developers can confidently apply the instrument in the investigation of competing tools, features, and technologies.

Subject Areas: End-User Computing Satisfaction, Simulation, Simulation Success, and User Satisfaction.