Decision Sciences Journal
Volume 30, Number 3
Summer 1999
Replication of Measures in Information Systems Research:
The Case of IS SERVQUAL
William J. Kettinger
Center for Information Management and Technology Research, Department
of Management Science, College of Business Administration, University
of South Carolina, Columbia, SC 29208, email: bill@sc.edu
Choong C. Lee
Franklin P. Perdue School of Business, Information & Decision
Sciences,
Salisbury State University, Salisbury, MD 21801, email: cclee@ssu.edu
ABSTRACT. The Information Systems (IS) discipline should
recognize potential pitfalls in replication of research studies.
This response to a note appearing in this issue by Van Dyke,
Prybutok, and Kappelman (1999) aims to serve two purposes. First,
this note will address the problems we have with the Van Dyke
et al. (1999) attempted replication of our own previous work.
Second, we hope it serves to establish more generally an awareness
in the IS field for the potential to create and accept the “illusion
of replicability” when this has not really been established.
Subject Areas: Information Systems Quality, Management
Information Systems, Performance Evaluation, Replication, Research
Methodology, and Service Operations. |