Decision Sciences Journal

Decision Sciences Journal Volume 31, Number 3 Summer 2000 Concepts, Theories, and Techniques Sensitivity Analysis for Dependent Variables Terence Reilly (pp. 551-572) Decision Making in a Standby Service System H. V. Ravinder and Carl R. Schultz (pp. 573-593) A Framework for Measuring the Importance of Variables with Applications to Management Research and Decision Models Ehsan S. Soofi, Joseph J. Retzer, and Masoud Yasai-Ardekani (pp. 595-625) Sequential Search and Selection Problem Under Uncertainty Young H. Chun (pp. 627-648) Empirical Studies A Contingent View of Quality Management—The Impact of International Competition on Quality Ajay Das, Robert B. Handfield, Roger J. Calantone, and Soumen Ghosh (pp. 649-690) Swiftness and Intensity of Administrative Innovation Adoption: An Empirical Study of TQM in Information Systems T. Ravichandran (pp. 691-724) Note A Note on SERVQUAL Reliability and Validity in Information System Service Quality Measurement James J. Jiang, Gary Klein, and Suzanne M. Crampton (pp. 725-744)