User Acceptance Enablers in Individual Decision Making About Technology: Toward an Integrated Model

Viswanath Venkatesh
University of Maryland, The Robert H. Smith School of Business, College Park, MD 20742, e-mail: vvenkate@rhsmith.umd.edu

Cheri Speier
Michigan State University, Eli Broad College of Business, N215 North Business Complex, East Lansing, MI 48823, e-mail: cspeier@msu.edu

Michael G. Morris
University of Virginia, McIntire School of Commerce, Monroe Hall, Charlottesville, VA 22904, email: mmorris@virginia.edu

Abstract. Building on recent unique, yet potentially complementary, approaches to understanding the formation of user perceptions about technology (Venkatesh, 1999; Venkatesh & Speier, 1999), the present work reanalyzes the data from both studies to develop an integrated model of technology acceptance. The integrated model specifically examines the influence of pre-training and training environment interventions (termed user acceptance enablers) to understand how user perceptions are formed prior to system implementation. The model is then further extended and tested using longitudinal data in a field setting. The results indicate that the integrated model emerged as a better predictor of user behavior when compared to the existing models.

Subject Areas: Technology Acceptance and Training.