Decision Sciences Journal

Volume 27, Number 4
Fall 1996

CONCEPTS, THEORIES, AND TECHNIQUES

• Ramifications of Monitoring Service Quality Through Passively Solicited Customer Feedback
  Scott E. Sampson
  (pp. 601-622)

• Examining the Impact of Speed of Quality Improvement on Quality-Related Costs
  S. Thomas Foster, Jr. and Everett E. Adam, Jr.
  (pp. 623-646)

• Involving Information System Users in Defining System Requirements: The Influence of Procedural Justice Perceptions on User Attitudes and Performance
  James E. Hunton
  (pp. 647-671)

• Organizational Computing as a Facilitator of Operational and Managerial Decision Making: An Exploratory Study of Managers' Perceptions
  James T. C. Teng and Kenneth J. Calhoun
  (pp. 673-710)

• A Heuristic Algorithm for the Capacitated Multiple Supplier Inventory Grouping Problem
  Siddhartha S. Syam and Bala Shetty
  (pp. 711-733)

APPLICATIONS AND IMPLEMENTATION

• An Empirical Test of the Strategic-Grid Model of Information Systems Planning
  Semi Tukana and Ron Weber
  (pp. 735-765)

• A Strategic, Area-wide Contingency Planning Model for Oil Spill Cleanup Operations with Application Demonstrated to the Galveston Bay Area
  W. E. Wilhelm and Anand V. Srinivasa
  (pp. 767-799)

NOTES AND SHORT PAPERS

• On the Rank-Based Selection Strategy for the Group Interview Problem
  Young H. Chun
  (pp. 801-815)

• A Note on 'An Approximate Solution to Deterministic Kanban Systems'
  Gautham Vemuganti, Rajan Batta and Yixin Zhu
  (pp. 817-826)

• A Note on 'An Approximate Solution to Deterministic Kanban Systems': A Commentary and Further Insights
  Farhad Moeeni and Yih-Long Chang
  (pp. 827-832)

• Volume 27 Author Index
• Volume 27 Title Index
• Volume 27 Subject Index