Decision Sciences Journal
Volume 28, Number 2
Spring 1997
Reexamining a Model for Evaluating Information Center Success Using a Structural Equation Modeling Approach
Patrick Y.K. Chau
Department of Information and Systems Management, School of Business and Management, The Hong Kong University of Science and Technology, Clear Water Bay, Kowloon, Hong Kong, e-mail: pchau@usthk.ust.hk
ABSTRACT
Structural equation modeling is a technique that has been widely used for instrument validation and model testing in research in marketing and organizational behavior. The technique has also been introduced to MIS researchers and used in several studies recently reported in the literature. This article offers an example of how the technique can be used for instrument validation and model testing. The illustration is made through a reexamination of a model for evaluating information center (IC) success. With the growth of end-user computing, the success of an IC is more important than ever. Obtaining a valid model for measuring IC success is thus crucial to organizations with ICs. The results of this study highlight the importance of a strong theoretical base in developing such a valid model, and management should be cautious when using these models to assess the performance of their ICs.
Subject Areas: Information Center Success, Instrument Validation, LISREL, Model Testing, and Structural Equation Modeling.
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